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Hexagon and Pitkin County update dispatch, emergency communications

December 6, 2023  - By
PImage: rodehi/iStock / Getty Images Plus/Getty Images

Image: rodehi/iStock / Getty Images Plus/Getty Images

Hexagon’s Safety, Infrastructure & Geospatial division has partnered with Pitkin County Regional Emergency Dispatch Center to upgrade its digital mapping and response for 911 calls in Colorado’s premier mountain tourist destination. The partnership aims to make the county safer for residents and visitors.

By using HxGN Connect software, Pitkin County can bring modern mapping capabilities to its computer-aided dispatch (CAD) system, as well as incorporate Smart Advisor, Hexagon’s assistive artificial intelligence solution.

Pitkin County, home of Aspen and its four major ski areas, hosts 1.5 million tourists per year. The upgrades will improve emergency response capabilities for major events such as the X Games and JAS Aspen music festival, the company says.

The cloud-based solution, hosted in Microsoft Azure, is designed to map 911 calls and conduct long-term resource planning. Smart Advisor will work in the background to help dispatchers and first responders connect related incidents and provide geofencing to concentrate resources on large events. Officials plan to expand the system to take advantage of its cross-organization collaboration capabilities by potentially linking the county’s CAD system with the fire department’s network of mountaintop smoke detectors and the Department of Public Works’ snowplows.

Pitkin County dispatchers will use HxGN Connect for digital mapping within its CAD system in the mountainous tourist destination.