Fleetmatics Enhances Field Service Management with New Features

Fleetmatics Group now offers new features for its mobile field service management solution Fleetmatics WORK. The enhancements help businesses to operate more efficiently and maximize their resources, the company said. Fleetmatics is a global provider of mobile workforce solutions for service-based businesses.

This latest release dramatically accelerates time to cash for SMB operators by embedding a payment link directly into the emailed invoice that is generated. With this new online payment powered by Stripe, Fleetmatics WORK closes the loop between job completion and payment. Jobs can now be invoiced from the field instantly via email and transactions can be processed securely in real time.

Fleetmatics WORK has added integrations with QuickBooks Online in the U.S. and MYOB AccountRight Live in Australia and New Zealand. Now, when jobs are completed, the invoices flow seamlessly from Fleetmatics WORK to the user’s accounting system and updated client information is sent between the systems to keep all data in sync, Fleetmatics said.

Business owners now have additional tools to manage fieldworkers. As service businesses grow, it becomes increasingly important for them to have manageable views of their field. New fieldworker tags in Fleetmatics WORK give dispatchers clear visibility to sort schedules and make assignments based on best fit.

“Our mission is to help customers achieve greater levels of productivity, service and efficiency,” said Jonathan Durkee, Vice President of Product Management for Fleetmatics. “With the new online payments, seamless accounting integrations and increased fieldworker visibility we’re enabling field service businesses to drive even stronger results.”

Free training and ongoing support is available to all users through Fleetmatics’ award-winning customer service, which provides education and best practices for transforming data into actionable business intelligence.