DIRECTV Subscribes to Fleetmatics for Service Fleet

June 10, 2015  - By
Image: GPS World

Fleetmatics Group PLC, a global provider of mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS), has entered into a master subscription services agreement with DIRECTV to enhance tracking, driver safety and on-time arrivals for its fleet of vehicles that are making service calls.

Fleetmatics says its REVEAL is a powerful yet simple-to-use fleet management solution designed to drive cost savings and improve productivity for mobile workforces. Fleetmatics REVEAL+ enables enterprise customers with larger fleets, such as DIRECTV, to manage complex organizational structures and large numbers of users, as well as to deliver actionable executive level business intelligence across the entire enterprise.

“Fleetmatics’ advanced tracking system offers the ideal mobile workforce solution for DIRECTV’s field-based operations,” said David Baker, senior vice president of Field Services for DIRECTV. “This partnership will help our business operate more efficiently while continuing to deliver on our promise of industry-leading customer service.”

“With more than 6,200 new subscriptions, we look forward to delivering actionable business intelligence to DIRECTV,” said Jill Ward, president and CEO of Fleetmatics. “By arming thousands of DIRECTV vehicles with the most powerful telematics solution for the enterprise, we’re helping the company drive cost efficiencies and increase field service worker productivity.”

DIRECTV is a provider of digital television entertainment services to more than 39 million customers in the U.S. and Latin America.

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1 Comment on "DIRECTV Subscribes to Fleetmatics for Service Fleet"

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  1. Samantha Crowell says:
    June 12, 2015 at 3:38 pm

    I think it is great that Direct TV would like more insights into what is going on with their service providers, but this isn’t going to help them be seen as a more customer-friendly company. They should buy software that helps the customer scheduled and track their repair and set up appointments.

    DirectTV: Try Dispatch.me, get some insights into how your service providers are surprising and delighting your customers, respect your customers’ time, and don’t pay an arm and a leg for it, too.